FAQ

Have a question? We’ve got answers. If you can’t find what you’re looking for, feel free to get in touch with us.

What are your products made from?
All of our products are crafted from natural, skin-loving ingredients. Here’s a little more about each:

Salt Soaps
Born from the earth and crafted by hand, our salt soaps combine a nourishing base of natural oils and butters with the purifying power of mineral-rich sea salt. Each bar delivers a gentle, skin-softening cleanse that leaves you feeling genuinely refreshed, not stripped. Thoughtfully formulated to both cleanse and nourish, these are bars you’ll reach for every day.

Shea Rich Goat Milk, Honey & Oat Soaps
Indulgently creamy and deeply nourishing, our goat milk, honey and oat soaps are made for skin that deserves a little extra care. A shea-rich base meets the soothing comfort of whole oats and the natural goodness of raw goat milk and raw local honey. The result is a bar that’s as gentle as it is effective. Ideal for dry or sensitive skin, these soaps turn your daily cleanse into something worth lingering in.

Salted Shower Butters
Our salted shower butters are made from a vegan, creamy, soap-free base, making them ideal for sensitive skin. Blended with mineral-rich Himalayan salt, they gently exfoliate while leaving skin feeling soft and hydrated.

Solid Lotion Tubes
Our solid lotion tubes are packed with nourishing natural butters and oils that melt into the skin on contact, delivering deep, lasting moisture without any water or unnecessary additives.

Are your products vegan?
Some of our products are vegan, while others contain natural ingredients such as goat milk and honey. Full ingredient details are listed on each product page, so you can easily check before you buy.

Are your products suitable for sensitive skin?
Many of our products are made with sensitive skin in mind, particularly our goat milk soaps and shower butters. As everyone’s skin is different, we always recommend a patch test before use.

Can I use your products during pregnancy or while breastfeeding?
Our products are scented and some contain essential oils, which are generally not recommended during pregnancy or while breastfeeding. Every pregnancy is different, so we’d encourage you to do your own research and speak to your midwife, GP or pharmacist before use.

Are your products suitable for children?
Our products are made for adults. If you’d like to use them on children, please check the ingredients and seek advice first.

How should I store and care for my products?
Store your products in a cool, dry place away from direct sunlight. To get the most out of your soap, keep it dry between washes on a well-draining soap dish, away from standing water. This helps it last longer and keeps it in its best condition.

How long do your products last?
For best results, use within 6 months of purchase.

How long does shipping take?
We currently ship within the UK only, with orders arriving in 5–7 working days. As a small, growing business, we hope to offer international shipping in the future. Thank you for your support!

Do you offer returns?
We want you to love your Erdberry products. If you have any concerns, please contact us within 14 days of receiving your order. For hygiene reasons, we can’t accept returns of opened or used products.