Refund policy

Orders & Returns

Every Erdberry order is prepared with care, and we want you to love what you receive. If anything is not right, we are here to help.

Placing your order
Please check your order carefully before completing your purchase. If you place more than one order, they will usually be prepared and sent separately. Where we can, we will combine orders placed close together and refund any extra postage.

Changing your mind
If you change your mind, you have 14 days from the day your order arrives to let us know you would like to cancel. You then have a further 14 days to send the items back to us. To cancel, just email contact@erdberry.com with your name and order number.

Returned items should be unused and in their original condition and packaging. Unless the item is faulty or incorrect, return postage is your responsibility. We recommend using a tracked service, as items remain your responsibility until they reach us.

Once we have received your return, we will refund you within 14 days, including the standard delivery charge you originally paid. The refund will go back to your original payment method.

For hygiene reasons, we are unable to accept returns of sealed products once the seal has been opened after delivery. 

If something is not right
If your order arrives faulty, damaged, incorrect or not as described, please get in touch as soon as you can at contact@erdberry.com. A photo and a few details help us put things right quickly.

If you contact us within 30 days of delivery, you are entitled to a full refund. After 30 days, we will offer a repair or replacement, or a refund if that is not possible. We will always cover the cost of returning faulty or incorrect items.

Get in touch
If you have any questions at all, we'd love to hear from you at contact@erdberry.com.

Your statutory rights as a consumer are not affected by this policy.