Shipping policy
Where we deliver
We currently deliver within the United Kingdom only, including Northern Ireland and the Scottish Highlands and Islands. We're unable to deliver to the Channel Islands or the Isle of Man at the moment. As Erdberry grows, we hope to offer delivery to Europe and further afield.
Delivery costs
UK Delivery: £3.95 for orders up to 2kg
FREE UK Delivery on orders of £50 or more (after any discounts are applied)
Dispatch and delivery times
Every order is lovingly prepared by hand, so please allow 1–3 working days for us to prepare and dispatch your parcel. Working days are Monday to Friday, excluding bank holidays.
All orders are sent by Royal Mail Tracked 48, which aims to deliver within 2–3 working days of dispatch. Delivery times are estimates and may occasionally be longer at busy times, such as Christmas, or during disruption such as severe weather or strikes. If your order hasn't arrived within 30 days, you're entitled to cancel and receive a full refund.
Tracking your order
Once your order is on its way, we'll email you a tracking link so you can follow its journey.
Missed deliveries
If you're not in when Royal Mail calls, they'll leave a card explaining how to rearrange delivery or collect your parcel from your local delivery office. Unclaimed parcels are returned to us. If this happens, we'll get in touch to arrange redelivery at a small additional cost.
Please check your address
Please make sure your delivery address is correct before placing your order. If you notice a mistake, email us as soon as possible at contact@erdberry.com. We'll do our best to update it if your order hasn't yet been dispatched.
Lost or damaged parcels
Your order is our responsibility until it reaches you. If your parcel hasn't arrived within 7 working days of dispatch, or arrives damaged, please contact us at contact@erdberry.com with your order number and a photo of any damage. We'll look into it and send a replacement or give you a full refund.
We take great care when preparing and packaging every order and look forward to sending a little piece of Erdberry your way.